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Read more about the article After Sales | Extended Warranty Program

After Sales | Extended Warranty Program

EXTENDED WARRANTY PROGRAM

Invest in your peace of mind with our extended warranty program, available for all new and existing vehicles with a valid manufacturer warranty. Trust in Nissan’s commitment to excellence as you embark on your ownership journey, backed by Edaran Tan Chong Motors Sdn Bhd and its trusted network of authorized dealers. Eligibility for respective plans are as follows:​

ADVANCE PLAN 

  • 3 years Manufacturer’s Warranty: At the date of first registration (Day 1) up to 33rd month (3 months before expiry of manufacturer’s warranty)
  • 5 Years Manufacturer’s Warranty: At the date of first registration (Day 1) up to 57th month (3 months before expiry of manufacturer’s warranty)

RENEW PLAN 

  • 3 years Manufacturer’s Warranty: On the first day of 34th month to the last day of 36th months (expiry of manufacturer’s warranty)
  • 5 Years Manufacturer’s Warranty: On the first day of 58th month to the last day of 60th month (expiry of manufacturer’s warranty)

*Terms Apply

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Read more about the article After Sales | Nissan Preventive Maintenance Program

After Sales | Nissan Preventive Maintenance Program

NISSAN PREVENTIVE MAINTENANCE PROGRAM

Elevate your ownership experience with our Nissan Preventive Maintenance Program (NPMP) GOLD prepaid service contract. Enjoy up to 15%* savings on preventive maintenance and 10%* off essential repairs, delivering unmatched value and significant savings. Valid for two years or up to 40,000KM, NPMP GOLD is the ultimate solution for keeping your Nissan in top-notch condition, ensuring every drive is a joyous adventure.​

Benefits

  • Price locked for the entire duration of the program with no hidden charges.
  • 15%* savings on Preventive Maintenance & 10%* on Essential Service.
  • Only genuine Nissan parts & lubricant are used.
  • Transferable* to your new Nissan vehicle, or include it when selling your current one to enhance its resale value.

*Terms Apply

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  • Service Schedules & Pricing

    Discover the fixed service pricing of your next service.
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  • Warranty

    Enjoy the journey with your Nissan new car warranty.
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    Get help easily anytime, anywhere.
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Read more about the article After Sales | Service Promotions

After Sales | Service Promotions

SERVICE PROMOTIONS

Redefine your ride and embark on an unforgettable journey with our exclusive​ service promotions.

  • After Sales | Riang Raya Bersama

    This festive season, Nissan invites you to take advantage of a complimentary multipoint inspection and enjoy a remarkable 8%* discount...

  • RIANG RIA RAYA BERSAMA

    This festive season, Nissan invites you to take advantage of a complimentary multipoint inspection and enjoy a remarkable 8%* discount on selected parts and services before you embark on your balik kampung journey. With Nissan by your side, navigate the roads with complete confidence throughout the Raya celebrations.​
    FIND OUT MORE

* Terms Apply

  • After Sales | Nissan Preventive Maintenance Program

    Enjoy a worry-free road ahead. Our Pre-paid Maintenance Plan (NPMP GOLD) takes the hassle out of budgeting for scheduled service...

  • NISSAN PREVENTIVE MAINTENANCE PROGRAM

    Enjoy a worry-free road ahead. Our Pre-paid Maintenance Plan (NPMP GOLD) takes the hassle out of budgeting for scheduled service costs over time, instead offering you the convenience of a one-off payment when you purchase new Nissan vehicle. Prepay your servicing costs and save with NPMP Gold.
    FIND OUT MORE

  • After Sales | Extended Warranty Program

    Let us go the extra mile for you. Purchase a Nissan Extended Warranty that offers you the same cover as...

  • EXTENDED WARRANTY PROGRAM

    Let us go the extra mile for you. Purchase a Nissan Extended Warranty that offers you the same cover as your original manufacturer warranty, saving you an upfront costs if any covered parts were to fail. Relax and have absolute peace of mind with superior benefits and protection.
    FIND OUT MORE

* Terms Apply

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    Discover the fixed service pricing of your next service.
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    Enjoy the journey with your Nissan new car warranty.
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    Get help easily anytime, anywhere.
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Read more about the article After Sales | Roadside Assistance

After Sales | Roadside Assistance

Roadside Assistance

Whether you’ve locked your keys in your car, got a flat tyre, flat battery, run out of fuel, or have just simply broken down, our team will have you safely back on the road in no time.

One call away, 24 hours a day, seven days a week, via our toll-free number:

Call 1800 88 3838

STAY COVERED

Whether you’ve locked your keys in your car, got a flat tyre, flat battery, run out of fuel, or have just simply broken down, our team will have you safely back on the road in no time.​

Click to Call 1800 88 3838

 

WE’VE GOT YOUR BACK

NISCARE

A comprehensive insurance package exclusively designed and curated for Nissan vehicle owners that provides great benefits to ensure a complete peace of mind. Below is the list of coverage created for you and your Nissan cars to ensure that things are going to be okay in the event something unfortunate happens.

More Benefits

Car Replacement Allowance up to RM450 for max 3 days

Customer shall be entitled to an allowance of RM150 per day, up to a max 3 days for the repair period recommended by Loss Adjusters in the event of own damage claim (excluding Own Damage – Knock for Knock).

24/7 RSA (Roadside Assistance)

Towing assistance up to RM400 (depends on which insurer you choose) per event to the nearest Nissan authorised workshop.

Roadside Repair Services

Free labour costs up to 2 hours per event for minor repairs (jump start or battery replacement, change of flat tyre and refill fuel). Any parts costs incurred shall be borne by customers.

Extended Breakdown Towing (03-4047 5223) in Thailand, Singapore & Brunei

  • In the event of breakdown in Thailand, Singapore & Brunei, we will arrange towing services to the customer’s preferred workshop. Towing cost shall be borne by customer.
  • We will arrange vehicle repatriation upon request. Costs shall be borne by customer.
  • Standard towing assistance up to RM400 (depends on which insurer you choose) applies for towing from Malaysia border to the nearest Nissan authorised workshop.

Accident Towing Assistance

We provide complimentary accident towing to the nearest Nissan authorised workshop from the incident location.

Genuine Parts & Paintwork Warranty

New genuine parts replacement are warrantable for 10,000km or 6 months, whichever comes first. Paintwork comes with a 12 months warranty.

Window Snatch Theft compensation up to RM500

Compensation up to RM500 for the loss of possessions placed in your car in the event that windscreen or window is broken whilst you or your authorised driver were driving on the road. A police report must be lodged within 24 hours after the incident occurred.

All Drivers Coverage

The policy excess of RM400 is waived for an unnamed driver. Drivers under the age of 21 years or holding a Provisional/Learner driving licence is not applicable.

Emergency Medical Evacuation Arrangement

In the event of a medical emergency, we will arrange for medical assistance through an ambulance or other transportation to the nearest medical.

Emergency Message Transmission

In the event of emergency, upon request from a customer, we shall endeavour to contact your family and keep them informed of your whereabouts.

Express Claim Approval

For damage claim less than RM30,000, repair work must be carried out at Nissan authorised workshops.

Trusted Nissan Service Centre & Body Paint

TCEAS Body & Paint Centre is a “one-stop” automotive repair centre. Equipped with advanced diagnostic equipment, highly sophisticated machinery and repair finishing products, a strictly no-compromise policy on excellent workmanship quality is enforced to ensure total customer satisfaction and confidence.

Add-On Protection

Windscreen Extension

You never know when rocks at the pavement decide to take a hit at you. This extension covers the accidental breakage of your windscreen/windows. This will not affect your vehicle’s NCD in the event of a replacement claim.

Special Perils (Flood, Windstorm, Landslide and More)

There are many environmental issues these days. This covers damage to your vehicle due to flood, windstorm, typhoon, volcanic eruption, earthquake, landslide or subsidence (Classified as Acts of God) will be covered as per the sum insured stated in the comprehensive motor insurance policy.

  • This provides full coverage for the insured driver in the event legal action is taken against him/her by the passenger(s) due to any bodily injury that was caused due to the negligence of the driver.
  • Please be aware that vehicles that are to be driven into Singapore would be required to have this coverage.

  • In the event of breakdown in Thailand, Singapore & Brunei, we will arrange towing services to the customer’s preferred workshop. Towing cost shall be borne by customer.
  • We will arrange vehicle repatriation upon request. Costs shall be borne by customer.
  • Standard towing assistance up to RM400 (depends on which insurer you choose) applies for towing from Malaysia border to the nearest Nissan authorised workshop.

Strike, Riot & Civil Commotion (SRCC)​

In this day and age where most topics can trigger someone causing a commotion, it’s best to protect your vehicle. This coverage protects damage to your vehicle due to a strike, riot, and civil commotion. This is an additional coverage as an extension of your basic comprehensive motor insurance.

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  • Customer Promise

    Our promise is to provide you a seamless servicing experience.
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  • BODY & PAINT

    A thorough process of restoration to its original condition.
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Read more about the article After Sales | Service Schedules & Pricing

After Sales | Service Schedules & Pricing

Service Schedules & Pricing

SELECT YOUR MODEL TO FIND OUT MORE

  • All Models

  • Passenger Cars

  • MPV

  • SUV

  • Trucks & Vans

  • Nissan Serena

  • Nissan Navara

  • Nissan All New Almera

  • Nissan X-Trail

  • Nissan Leaf

  • Nissan Almera

  • Nissan NV200

  • Nissan Teana

  • Nissan Urvan

  • Nissan Grand Livina

  • Nissan Livina X-Gear

  • Nissan Latio Sedan

  • Nissan Latio Hatchback

  • Nissan Sylphy

  • Nissan Murano

  • Nissan Elgrand

  • Nissan 370z

  • Nissan Sentra

  • Nissan Frontier

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  • Customer Promise

    Our promise is to provide you a seamless servicing experience.
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    A thorough process of restoration to its original condition.
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Continue ReadingAfter Sales | Service Schedules & Pricing
Read more about the article After Sales | Warranty

After Sales | Warranty

WARRANTY

Enjoy the comprehensive coverage which is designed to help you get the most out of your Nissan ownership journey.

Outline of New Vehicle Warranty

NISSAN warrants that for a designated period of time or specific mileage as described in section titled ‘New Vehicle Warranty Period’, NISSAN will repair or replace any part on the vehicle, except for those listed under ‘What Is Not Covered’, which proves to be caused by defective materials or workmanship at no-cost and subject to the required maintenance service carried out in accordance to the Preventive Maintenance Schedule (PMS) to be performed at any NISSAN service centres or authorized dealers. For a detailed breakdown, please refer to the Warranty Information & Maintenance Booklet (WIMB) provided during new vehicle delivery.

New Vehicle Warranty Period

The period from the New Vehicle Warranty follows a designated period of time or specified mileage, starting from the date of vehicle’s first registration, whichever comes first:

What Nissan Will Do

To ensure customer’s satisfaction, all new NISSAN vehicles have been thoroughly inspected and conditioned according to the highest standard of NISSAN’s new vehicle pre-delivery and inspection procedure. For further details, please refer to ‘What We Will Do’ section in Warranty Information & Maintenance Booklet (WIMB).

What is Not Covered

To ensure optimum operation condition of your new NISSAN vehicle, proper maintenance and care is needed in accordance to the scheduled maintenance service which should be performed at customer’s initiative. For further details, please refer to ‘What You Must Do’ section in Warranty Information & Maintenance Booklet (WIMB).

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  • Customer Promise

    Our promise is to provide you a seamless servicing experience.
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  • Body & Paint

    A thorough process of restoration to its original condition.
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Read more about the article After Sales | Body & Paint

After Sales | Body & Paint

BODY & PAINT

With certified Body & Paint specialists at the ready with our state-of-the-art facilities, we pride ourselves on our commitment of restoring each Nissan back to its original condition.

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Benefits Of Nissan Body & Paint

  1. 100% Nissan genuine spare parts.
  2. Manufacturer warranty is protected.
  3. Trained and certified technicians.
  4. All processes involved in repairing and painting works are standardized and guaranteed.
  5. Accident claims are inspected by certified insurance adjusters.

Warranty Policy

  1. Paint workmanship has 12 months guarantee.
  2. Spare parts have 6 months or 10,000KM, whichever comes first guarantee.

Benefits Of Nissan Body & Paint

  1. 100% Nissan genuine spare parts.
  2. Spare parts & materials are readily available subject to region.
  3. Repairs are completed by trained and qualified technicians.
  4. All processes involved in repairing and painting works are standardized and guaranteed.
  5. Accident claims are inspected by certified insurance adjusters.

Warranty Policy

  1. Paint workmanship has 12 months guarantee.
  2. Spare parts have 6 months or 10,000KM, whichever comes first guarantee.

Exceptions

  1. Effects due to lack of maintenance and inappropriate cleaning & usage including parking at unsuitable locations.
  2. Vehicle servicing including but not limited to Periodic Maintenance Schedule (PMS) or repair works by a third- or unauthorized party including wear & tear expenses.
  3. Unauthorized modifications or use of any non-Genuine NISSAN parts, accessories or equipment including abnormal usage such as for competition or an overweight/oversized load.
  4. Damages due to corrosive substances such as acid rain, chemical, salt, wood gum or due to natural disasters such as hail, rainstorm, lightning, flood, etc.
  5. Accidental damages or as a result of an accident such as stone chips and scratches etc.
  6. Damages and expenses excluded in the warranty such as expenses for accommodation, fuel, telephone charge, time wasted and business damages etc. 

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Read more about the article After Sales | Customer Promise

After Sales | Customer Promise

CUSTOMER PROMISE

The Nissan Customer Promise upholds that quality of service to place our customer at the centre of everything we do.

FREE CHECK-UP ON EVERY VISIT

1. FREE CHECK-UP ON EVERY VISIT

We will give your Nissan vehicle a FREE 15-minute quick health-check whenever you visit any of our service centres. Feel comfortable knowing that our Nissan certified technicians will provide a prompt and thorough diagnosis.

2. GUARANTEED QUALITY AND WORKMANSHIP

We are so confident on the quality of Nissan genuine parts and the quality of our service, hence within 6 months or 10,000 km (whichever comes first)* we will happily replace the affected part at no cost, including labour.

*Excluding wear & tear parts.

* Terms Apply

READY TO HELP YOU ON THE ROAD, 247

3. READY TO HELP YOU ON THE ROAD, 24/7

Breakdowns are never planned. You can trust that ANY time of EVERY day, our dedicated Nissan Roadside Assistance team will be on standby to help you. Just call our hotline 1800-88-3838 and we’ll be there for you.

4. CONSISTENT AND TRANSPARENT PRICE, NATIONWIDE

Regardless of which Nissan service centre you visit, you can expect consistent pricing as published. You’ll never have to worry about an unexpected cost difference. We also provide you with a detailed summary for every service estimate so you can confidently give your approval.

NCP - Consistent Pricing
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5. NATIONWIDE NETWORK COVERAGE

Nissan provides a seamless nationwide service coverage network to ensure you can locate the nearest certified technician in any area for the best motoring solutions.

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    Get help easily anytime, anywhere.
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@2024 NISSAN Malaysia

Continue ReadingAfter Sales | Customer Promise

After Sales | Services

New Layout [ NEW ]
SERVICING &
MAINTENANCE
No one is more qualified to look after your new vehicle. Schedule your service today and be back on the road with confidence.
BOOK A SERVICE

SERVICE YOUR NISSAN IN 3 EASY WAYS

THROUGH THE ONLINE SERVICE BOOKING TOOL

BOOK A SERVICE

THROUGH THE NISSAN DRIVEON MOBILE APP

OVER THE PHONE WITH YOUR DEALER

SERVICE CENTRE LOCATION

WHY CHOOSE NISSAN SERVICE?

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Nissan Certified
Technicians

Accredited staff with a wealth of knowledge and expertise.

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Advanced
Diagnosis

Our trained technicians use the latest technology to quickly and effectively identify any issues with your vehicles.

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High Quality
Genuine Parts

Peace of mind comes as standard when you bring your vehicle to a Nissan Dealership.

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Emergency Assistance
24 hours a Day

Trust we are always at your side with 24-hour roadside assistance and a 24-hour call centre.

technicians.png

Nissan Certified
Technicians

Accredited staff with a wealth of
knowledge and expertise.

diagnosis.png

Advanced
Diagnosis

Our trained technicians use the latest technology to quickly and effectively identify any issues with your vehicles.

parts.png

High Quality
Genuine Parts

Peace of mind comes as standard when you bring your vehicle to a Nissan Dealership.

NISSAN CUSTOMER PROMISE

Our customers are at the heart of everything we do and we’re committed to keeping your Nissan looking like a new Nissan for years to come. The Nissan Customer Promise will ensure comprehensive customer care while maintaining top quality and standards throughout your ownership journey with us.

FIND OUT MORE
Continue ReadingAfter Sales | Services